Job Summary:

This tech savvy, detail-oriented, mobile member of the Education and Training team conducts in person and online academic, interest and aptitude assessments to assist participants with defining their career goals, increasing their employability, and obtaining employment. Assists participants with making well-informed decisions about further job training and education including exploration of financial considerations.

Essential Functions:

• Managing a caseload of participants and meeting requirements for at least fortnightly contact. 
• Orienting participants to their contractual responsibilities with their referral source
• Developing Career Plans with participants outlining goals and clear action steps for increased employability and addressing obstacles
• Identifying needed supports services (childcare, transportation, educational services, and others) in accordance with policies and procedures to assist participants with achieving the goals on their Career Plan. This will include referrals to our help center for in-depth support as required.
• Helping participants and their families with addressing challenges by connecting them to needed support services to ensure greater family stability.
• Recommending and advising participants on internal and external opportunities for further job training and education to expedite their transition to employment. This may include referrals to our education team.
• Selects appropriate tools and administers academic, aptitude, interest inventories and other assessments for referred participants.
• Evaluates credentials attained in other countries and assesses their alignment with US/local employment and educational requirements. 
• Writes reports detailing assessment results, pertinent behavioral observations and recommendations for further education and training and employment recommendations based on research and knowledge of the local labor market. 
• Makes referrals and connects participants to job training and educational providers utilizing defined list of providers.
• Assists participants with preparing applications for job training and educational opportunities including collection of required documents and financial paperwork.
• Identifies support services needed for participants to engage in training or educational activities (Tuition, Childcare, Transportation, and others)
• Maintains participant records in FedcapCARES to ensure the participant journey is documented in accordance with contract requirements and quality standards.
• Meets with participants, other staff members and external stakeholders as needed to discuss assessment results and recommendations.
• Escalating participant and stakeholder complaints and feedback through the appropriate channels
• Conducts participant career and life skill workshops on education and job training topics, financial aid, and others.
• Conducts professional development trainings for staff on assessment topics, labor market information and others.
• Promoting Fedcap Inc. positively at every opportunity with participants coworkers and external stakeholders, understanding and articulating the full services and benefits we offer to customers, 
• Upholding all agency policies, values, and expectations in performing their job.
• Actively role models our Fedcap values throughout all aspects of their work and interactions with others.
• Demonstrate drive to deliver performance in line with key performance indicators and performance targets.
• Quality is the responsibility of all Fedcap Inc. staff members and must be reflected in all interactions and documentation with participants and stakeholders.
• Performs other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

NOTE  The employer reserves the right to change or assign other duties to this position.

Education • Bachelor’s degree in Adult Education, vocational rehabilitation, life skills coaching, human services, or related field and/ or equivalent work experience.
Software Skills • Ability to perform work using multiple modalities of technology, including zoom, TEAMs, and varied learning management systems.

Other Skills • French, Portuguese, Arabic, Lingala, Somali a plus.

Physical Demands  • The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Conditions • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Special Schedule • Hours of work and days are typically, Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Occasional evening and weekend work may be required as job duties demand.

Travel Demands  • Position may travel 20% within a certain geography.
Job Experience  • Two years of case management, vocational assessment or adult career advising experience
• Or an equivalent combination of related education and experience.
• Experience working with public assistance recipients, homeless, formally incarcerated, individuals with disabilities and/or those affected by the challenges associated with poverty a plus.

Personal Qualities  • Computer literate, including Microsoft Office and the ability to enter data into a specialized database. 
• Strong communication skills (both verbal and written).
• Highly organized and detailed oriented.
• Ability to work with people from diverse backgrounds and be sensitive to maintaining confidentiality.
• Able to take direction from multiple supervisors and to work independently.

Other  • Demonstrable knowledge of and commitment to:
o The mission, vision and goals of The Fedcap Group and execution of relevant policies and procedures.

STATUS
Part/Full-time Full-time 
Term Regular
FLSA Status Non-exempt
Wage/Salary $40,000-$50,000

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employercommitted to diversity, M/F/D/V.